POLICY
Refund policy:
Moneyback Guarantee for 30days since delivery.
If any problems about the prodcuts itself or about the delivery , pls contact us in time as soon as possible, we would be glad to partner with you and efficiantly fix problems together.
Privacy policy:
All your privacy infomation will never be leaked to anyone else,
we will not collect your personal information for any reason,
Order and Delivery information will be limited to use only for handling orders and delivery.
Shipping policy:
For Samples :
Depends on stock, but most sample products instock will be shipped out within 48hours, and finish delivery usually within 5~7 working days usually by express. Remote area may need extra days to finish delivery.
For Confirmed Orders:
Bulk Order usually on FOB price terms, Payment terms and Ocean Freights need to be negotiated by details.
Pre-Sales Questions
Yes it is.
No, We don't
Theme Questions
Please make sure that you follow below steps:
1/ Download the package from themeforest.net (the file is in zip format)
2/ Extract the file you've just downloaded.
3/ Find this file: belle-dolls-1.0.0-sections-ready.zip in the folder Ella Sections Ready 3.0.0, then you just need to upload belle-dolls-1.0.0-sections-ready.zip file to your Shopify store.
To save your time and reach our support quickly, please follow below steps:
1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
2/ Capture screenshot or video for the issue you get.
3/ Specify which template and version you are using.
4/ Describe clearly how to reproduce the issue.
5/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to support@halothemes.com
Yes, we will assist you to install the template if needed
Yes, we do. Please send your customisation requests to support@halothemes.com, we will give you our quote. Thank you.
Yes. You can turn on/off the animation in the Setting page.
Yes. You can turn on/off almost any blocks on the page (featured products, slideshow, banners, related products, recent products,...).
Yes, we have a setting for you to switch between these two options: Display on Hover and Display on Click.
The theme package includes theme source, Photoshop design files, sample data and manual guide.
That is not a problem. You just need to modify the width/height ratio in theme settings.
Yes. Normally, the theme will resize images to a default size (based on your width/height ratio setting). We also have Crop setting if you don’t want to scale the image.
Yes, you can. You can also set image border colours.
Yes, you can. Just simply follow the instructions in our Manual Guide, you will be able to easily create a multi-level menu.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
Yes, it does. Please check it out here to see how it works: https://sneake-demo.myshopify.com/products/sample-proin-de-corper-nulla-dan-melementum-1?variant=10214763888684
Unable to find satisfactory answers ? Contact Support
